Next Stores Nationwide Facilities Maintenance

The Challenge

Managing a nationwide retail estate requires a maintenance provider capable of delivering consistent service quality across multiple locations while minimising disruption to customers and store operations.

Next required a trusted partner that could:

• Provide rapid response to maintenance issues nationwide.
• Deliver planned preventative maintenance programmes.
• Ensure compliance with health and safety regulations.
• Maintain high presentation standards across all stores.
• Coordinate multiple trades through a single point of contact.
• Support store refurbishment and reactive works as required.

Our Solution

Over the course of our partnership, CSM has developed a tailored facilities maintenance programme that supports Next stores across the UK.

Our dedicated maintenance teams deliver:

Planned Preventative Maintenance (PPM)

Regular inspections and scheduled maintenance designed to identify potential issues before they become costly problems, helping to maximise asset lifespan and minimise downtime.

Reactive Maintenance

Fast-response repairs for unexpected building and maintenance issues, ensuring stores can continue operating with minimal disruption.

Emergency Maintenance

24/7 support for urgent issues affecting store operations, safety or security, providing rapid nationwide attendance when required.

Commercial Locksmith Services

Emergency lock repairs, lock replacements, security upgrades, door hardware maintenance and access control support for retail environments.

Building Fabric Repairs

Maintenance and repairs to walls, ceilings, flooring, fixtures, fittings and general building fabric to maintain store appearance and functionality.

Decorating & Store Refreshes

Internal and external redecoration works to ensure stores continue to meet brand presentation standards.

Facilities Management

A fully managed service providing a single point of contact for maintenance coordination, contractor management, reporting and compliance monitoring.

Health, Safety & Quality

Health and safety remain at the heart of every project we undertake. Our experienced teams operate in accordance with strict safety procedures, risk assessments and method statements, ensuring all works are completed safely and compliantly.

Our commitment to quality workmanship, responsive service and clear communication has helped establish a successful partnership with Next that has continued for more than a decade.

Nationwide Facilities Maintenance in Action

For over 12 years, Central Shop Maintenance has provided planned and reactive facilities maintenance across the entire Next retail estate. Working as an extension of the client’s facilities team, we respond to maintenance requests quickly and professionally, helping to ensure stores remain safe, compliant and fully operational.

Our engineers and specialist contractors complete a wide range of works every day, from minor repairs through to larger refurbishment projects. By coordinating multiple trades through a single point of contact, we minimise disruption to stores and allow our client to focus on serving their customers.

Typical day-to-day maintenance activities include:

• Planned Preventative Maintenance (PPM)
• Emergency reactive repairs
• Commercial locksmith services
• Flooring repairs and replacements
• Internal and external decorating
• Building fabric repairs
• Ceiling and partition repairs
• Lighting maintenance and upgrades
• Joinery and shopfitting repairs
• Fire door inspections and maintenance
• Signage repairs and replacement
• Plumbing and drainage repairs
• Electrical fault finding and repairs
• General facilities management support

Every maintenance request is managed with a focus on rapid response, clear communication, health and safety compliance, and delivering a first-time fix wherever possible.